Body of Knowledge

The Social Study of Information and Communication Technology. Innovation, Actors, and Contextsy.
by Chrisanthi Avgerou (Ed.); Claudio Ciborra (Ed.)

Abstract:
This book is a useful text for advanced students of MIS and ICT courses, and for those studying ICT in related areas: Management and Organization Studies, Cultural Studies, and Technology and Innovation. As ICTs permeate every sphere of society - business, education, leisure, government, etc. - it is important to reflect the character and complexity of the interaction between people and computers, between society and technology. For example, the user may represent a much broader set of actors than 'the user' conventionally found in many texts: the operator, the customer, the citizen, the gendered individual, the entrepreneur, the 'poor', the student. Each actor uses ICT in different ways. This book examines these issues, deploying a number of methods such as Actor Network Theory, Socio-Technical Systems, and phenomenological approaches. Management concerns about strategy and productivity are covered together with issues of power, politics, and globalization. Topics range from long-standing themes in the study of IT in organizations such as implementation, strategy, and evaluation, to general analysis of IT as socio-economic change.

Publication Type: Anthology / Edited Book: 306 pages
Publisher: Oxford University Press (2004)
Location: Oxford, United Kingdom
Language: English
ISBN: 13: 9780199253524

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